Build an Intercom refund reasons report
Manus searches for conversations that mention a refund or a cancellation, reads each one, groups the reasons customers give and counts them, with a quote for every reason.
Turn Intercom conversations into support insights and help articles with Manus
Connect your Intercom workspace and Manus searches and reads your conversations, contacts and companies, finds the top issues and refund reasons, and adds internal notes only teammates can see. It saves new Help Center articles as drafts and updates existing ones when you ask. It can’t message your customers.
First, connect Intercom in Manus
Analyze Intercom conversations for top issues and refund reasons
Find out what customers keep asking and why they leave, with real quotes, without reading every conversation yourself.
Rank Intercom conversation topics every Monday
Set it up once as a scheduled task. Each week, Manus reviews the past week’s conversations, ranks the topics and sends you the report.
Top support issues, week of Oct 12Turn top issues into Linear issues or a Notion page
Connect Linear or Notion too, and Manus files one issue per bug with the customer quotes, or writes the week’s list up as a page for your team.
Review a customer’s Intercom conversations and leave an internal note
See the contact, their company and past conversations in one place, then leave context that only your teammates can see.
Look up a customer’s contact, company and Intercom conversations
Manus finds the contact, the company they belong to and the conversations they started, then sums up what to know before a renewal or upgrade call. If you track deals in HubSpot, it can check there too.
Add an Intercom internal note with context and a next step
Manus reads the whole conversation and the customer’s history, then adds a note with the background and a suggested next step. Only teammates can see notes, and nothing is sent to the customer.
Write Help Center articles with AI from real customer questions
Manus gathers what customers keep asking, checks for an existing answer and drafts the article for your team to review.
Draft an Intercom Help Center article from repeated questions
Manus reads the conversations behind a question and checks your existing articles. Then it creates a new article as a draft, or shows you what it would change in an existing one.
Find slow first replies with Intercom support insights
See how long customers wait for a first reply and until their conversation is closed, and which topics hold your team up.
See which topics slow down first replies in Intercom
Manus looks at how long each conversation waited for a first reply and how long it took to close, then shows which topics wait longest, so you know where an article or more people would help.
Connect the Intercom MCP server in Manus
Intercom is already in Manus Connectors. Sign in with your Intercom account and allow access, with no address or token to paste.
Open Connectors and pick Intercom
In Manus, open Connectors, find Intercom and select Connect.
Sign in and allow access
Sign in to your Intercom workspace. Intercom first shows what the connection can do: view conversations and add internal notes, view contacts and companies, and view, create and update articles. Choose Allow, then authorize.
Ask in a task
Mention Intercom and say what you need, like last week’s top issues or one customer’s history.
Intercom’s MCP server uses one address for workspaces hosted in the US and another for the EU, and doesn’t support workspaces hosted in Australia yet. If Intercom shows “We’re having technical difficulties” after you choose Allow, the connection most likely reached the other region’s server.
Explore connectors and guides
Questions about the Intercom MCP connector
Is this the official Intercom MCP?
Yes. The Intercom connector in Manus is an MCP (Model Context Protocol) connector for the MCP server that Intercom hosts and documents for AI tools. It’s already in Manus Connectors, so there’s nothing to install or host.
How do I connect Intercom to Manus?
Open Connectors in Manus, select Intercom and choose Connect. You then sign in to Intercom: a consent page lists what the connection can do, you choose Allow, and Intercom asks you to authorize access. It’s an OAuth sign-in, so you don’t share your Intercom password with Manus.
Is there an Intercom MCP URL to paste?
No. Intercom is a built-in connector in Manus, so you sign in instead of pasting an Intercom MCP server address or setting up an Intercom custom MCP. The server addresses in Intercom’s developer docs are for apps where you add the server yourself.
Can Manus reply to customers in Intercom?
No. In conversations, Manus can only add internal notes, which only your teammates see, and nothing is sent to the customer. Notes work on regular conversations, not tickets, and appear under the name of the teammate who connected Intercom. A note doesn’t change who the conversation is assigned to, but a note on a snoozed conversation assigned to someone else reopens it.
Can Manus write and edit our Help Center articles?
Yes. Manus can search and read your Help Center articles, create new ones and update existing ones. New articles are saved as drafts unless you ask Manus to publish them, and each one needs an author, so Manus may ask which teammate to name. An update changes the article itself, including whether it’s published, so ask Manus to show you the changes first.
Which Intercom workspaces does the MCP server support?
Intercom’s MCP server supports workspaces hosted in the US and the EU, each at its own server address, and doesn’t support workspaces hosted in Australia yet. Your workspace address tells you where it’s hosted: app.intercom.com is the US and app.eu.intercom.com is the EU. If Intercom shows “We’re having technical difficulties” after you choose Allow, the connection most likely reached the other region’s server. Intercom sets these limits, so check its MCP guide for the latest.
Which Intercom MCP tools can Manus use?
The 14 tools in Intercom’s MCP server: a search tool and a fetch tool that work across conversations and contacts; tools to search and get conversations, contacts and companies; tools to list, search, get, create and update Help Center articles; and one to add internal notes. Intercom’s MCP guide describes each one.
Do I need to write code against the Intercom API?
No. Searches like “Intercom API conversations” or “Intercom conversation API” usually come from developers who want to pull conversations with code. Intercom’s MCP server makes those API calls for Manus, and you connect by signing in, so there’s no access token to create.
Do I need Claude or ChatGPT to use Intercom MCP?
No. Guides for an “Intercom MCP Claude” setup, an Intercom Claude connector, an Intercom Claude integration, an Intercom ChatGPT integration or an Intercom ChatGPT connector are about adding Intercom to those apps. In Manus, Intercom is already in Connectors: sign in once, then ask in any task.
Is Manus the same as Intercom Fin?
No. Fin is Intercom’s own AI customer support agent, and it answers your customers directly. Like other Intercom AI features, it’s built into Intercom by Intercom. Manus is a separate general AI agent that works for your support team: it analyzes conversations, writes internal notes and drafts Help Center articles, and it doesn’t reply to customers. You can use both.
Does Manus need Intercom conversation tags?
No. Manus reads what customers actually wrote and groups the conversations into topics itself, so a topic report works even if your team doesn’t tag every conversation. You can also give it your own list of topics to sort into.
Can I use Intercom with Slack, HubSpot or Jira?
Yes. Connect those apps in Manus too, and one task can post the week’s top issues to Slack, check a customer’s deals in HubSpot or file bugs in Jira through the Atlassian connector. These are separate from Intercom integrations: an Intercom integration with Slack, an Intercom integration with HubSpot or an Intercom integration with Jira that you set up inside Intercom keeps working as it is.
Can I disconnect Intercom later?
Yes. Open Connectors in Manus, select Intercom and choose Disconnect. Connecting again also helps if adding internal notes fails: Intercom says a connection made before it added the permission for notes needs to be set up again.